Consumer information pursuant to Legislative Decree 206 / 2005. Implementation of Directive 91/1/EC on the protection of consumers in respect of distance contracts.
The supplier of the requested services or products is Simatshop sas di Vaglio Antonella, with registered office in via I Maggio, 120 - 10040 Rivalta di Torino (TO) - Italy.
Pursuant to Article 53 of Legislative Decree 206 of 2005, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without any penalty and without the need to give any explanation, in compliance with the following conditions.
The right of withdrawal lapses:
For lack of the essential condition of integrity of the goods (packaging and/or its contents)
Even partial use of the goods and any consumables
The lack of the external packaging and/or the original internal packaging
The absence of integral elements of the product (accessories, cables, manuals, parts...)
Damage to the product for reasons other than its transport
For lack of the attached sales document (receipt)
In the cases indicated above, Simatshop sas will return the purchased goods to the sender, requesting the related shipping costs.
Customers who purchase with a VAT number and those who purchase customized goods cannot exercise the right of withdrawal.
In order to exercise this right of withdrawal, within a period of 14 (fourteen) working days from receipt of the products ordered, the customer must send the communication by email or fax, provided that it is confirmed by registered letter with return receipt within the following 48 hours. The material must be returned to:
Simatshop Sas di Vaglio Antonella | via I Maggio, 120 - 10040 Rivalta di Torino (TO)
The Communication must contain:
the expression of intent to avail of the benefit granted by Legislative Decree No. 206 of 2005
the indication of the product(s) for which you decide to avail yourself of the right of withdrawal
the data relating to your bank account (this is to allow the refund of the amount due).
To obtain a refund of the amount, the customer must, at his/her own expense, return the purchased products to the address that will be provided by email.
The return shipment must take place within fourteen working days of receipt of the goods and can be made via a traceable method, with any carrier / courier / forwarder the customer deems most appropriate.
Method of refund of the consideration: SIMATSHOP will refund using the same payment method used during the purchase, as quickly as possible, and in any case within 14 days of receiving the Communication.
The refund refers to the price of the returned product/s excluding the shipping costs paid during the purchase.
It is expressly understood that the costs of returning the product to Simatshop will remain the responsibility of the customer.
Warranty: The products purchased from Simatshop are covered by a 24-month warranty as required by law. Products subject to wear are excluded, except for phenomena clearly attributable to manufacturing and/or material defects. We inform you that if the products are found to be regularly functioning or have faults attributable to incorrect use, all transport costs will be borne by the buyer + a verification cost of €30